Works in a customer service capacity providing administrative and clerical support to patients and customers in an outpatient clinic and/or medical office setting.
Posted Date:
Job Location:
Shelby Twp, MI
Position Type:


CMG offers a comprehensive benefit package which includes medical, dental, vision, retirement savings, and much more!!


Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
Obtains and verifies insurance authorizations/precertification.
Enters, reviews, and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
Provides general office and clerical support to assigned out-patient/medical office.
Performs various clerical duties including typing, processing mail, completing medical record release requests, and ordering and maintaining supplies.
Receives and handles incoming telephone calls. Schedules, coordinates, and confirms appointments utilizing appropriate triage techniques and in compliance with patient's insurance status and assignment.
Reviews daily appointment schedule to assure accuracy, patient access, and availability of medical record.
Retrieves and reviews daily audit reports and corrects discrepancies.
Retrieves and analyzes open encounter report and completes process to close encounters as assigned.
Complies with CLIA, OSHA, and other regulatory agency standards. Participates in in-service programs as needed. Follows infection controls and safety policies.


The qualifications/requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPLEXITY OF WORK: Within scope of job, this position requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a fast paced environment.

PERSONAL PROTECTIVE EQUIPMENT: Follows Standard Precautions using personal protective equipment as required.

EDUCATION and/or EXPERIENCE: High school diploma or equivalent required.


WORK EXPERIENCE: One (1) year of clerical experience, to include customer service experience is preferred.